Goodwill Donor Survey
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Welcome to Goodwill Industries of KYOWVA
 
Thank you for donating to Goodwill, where our business is changing lives. Your feedback is important to us and
helps Goodwill better serve you and the community. This survey should take about three to five minutes to complete.
Thank you in advance for your time.

Which donation center did you visit?
 1.1- Select one
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For the following questions, please select the answer that best describes how you feel about your most recent visit to Goodwill.
How did you feel about the donation center?
  Very Satisfied Satisfied Unsure or Undecided Dissatisfied Very Dissatisfied
2.1- 
Appearance and cleanliness
2.2- 
Convenience of center's location
2.3- 
Hours of operation
2.4- 
Layout of center
2.5- 
Quality of the information signs
2.6- 
Quality of the directional signs
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How did you feel about the service you received in the donation center?
  Yes No      
3.1- 
I was greeted by the donation attendant.
     
3.2- 
The donation attendant was helpful during the donation process.
     
3.3- 
My donations were handled with care.
     
3.4- 
The donation attendant was friendly.
     
3.5- 
A receipt was offered for my donation.
     
3.6- 
I was thanked by the donation attendant when I left the donation center.
     
3.7- 
Goodwill's mission, to help people with disabilities or other barriers find jobs and improve their lives, was advertised at the center.
     
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Based on your donation experience, would you
  Yes No      
4.1- 
Would you donate at this Goodwill donation center again?
     
4.2- 
In general, would you donate to Goodwill again?
     
4.3- 
Would you refer someone else to donate to Goodwill?
     
4.4- 
Would you consider shopping at Goodwill?
     
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Have you ever shopped at a Goodwill Retail Store?
  Yes No      
5.1- 
Please indicate your response.
     
  5 of 13

Do you donate household goods to other organizations?
  Yes No      
6.1- 
Please indicate your response.
     
6.2- 
If Yes, which organizations and why
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How often do you donate at Goodwill?
7.1-
 
 
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How far do you travel to donate to Goodwill?
8.1-
 
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When you donate to Goodwill...
9.1-
      9 of 13
 
Which of the following is important when deciding to donate to Goodwill (select top 3 choices)
10.1-
 
 
 
 
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Overall how would you rate your donation experience at Goodwill?
  Very Good Good Unsure or Undecided Poor Very Poor
11.1- 
Please make a selection.
  11 of 13

Please tell us how you found out about this donation center.
12.1-
 
 
 
 
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Please use this space for any additional comments you may have:

characters left
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Online Survey Software by Barry Girsh
[Rev. 1, Updated 5/23/2008]